Question 1

How do I track my order?

Accepted Answer

Go to Track Order and enter your order number and phone number, or open My Orders in your account to see a live timeline.

Question 2

Can I change or cancel my order?

Accepted Answer

You can cancel an order from My Orders until it is packed. For changes, contact support and we'll do our best to help before dispatch.

Question 3

Do you deliver on the same day?

Accepted Answer

Yes — same-day express delivery is available in Karachi, Lahore, Islamabad and Rawalpindi for orders placed before 2:00 PM.

Question 4

How is whipping cream delivered in summer?

Accepted Answer

Chilled items are packed in insulated bags with ice packs and dispatched on the fastest route to keep them cold.

Question 5

What are the delivery charges?

Accepted Answer

Standard delivery is Rs. 199 and free on orders above Rs. 5,000. Express delivery is Rs. 349.

Question 6

Which payment methods do you accept?

Accepted Answer

Cash on delivery and bank transfer.

Question 7

Is cash on delivery available everywhere?

Accepted Answer

COD is available across Pakistan for orders up to Rs. 50,000.

Question 8

What is your return policy?

Accepted Answer

Unopened non-perishable items can be returned within 7 days. Perishables are replaced if they arrive damaged — just report within 24 hours.

Question 9

How do reward points work?

Accepted Answer

Earn 1 point for every Rs. 100 you spend. Redeem 100 points for Rs. 100 off a future order.

Question 10

Are your products genuine?

Accepted Answer

Yes. We buy directly from brands and authorised distributors and check expiry dates on every batch.

How can we help?

Orders